Perfect Pizzeria Essay

meliorate pizza shop Restaurants is a chain of 125 pizza establishments around the country with headquarters in Madison, Wisconsin. thither are three posts in Bloomington, Indiana hitherto they have financial and employee problems particularly at the fix near the Indiana University campus.Each location has ace theater director and two translation leaders. The employees are more often than non college pupils, with a few high school students performing the less challenging arts. Nearly all of the employees, with the excommunication of some double-deckers, are employed part-time and approximately earned sole(prenominal) the minimum wage or slightly above.To address the financial problems, the absolute Pizzeria jitneys compensation plan was changed to straightaway being based on food and potable costs and profit targets. If the per centum of food unsold or damaged is very low, the manager gets a bonus. If the office is high, the manager does not receive a bonus ra ther he or she receives wholly his or her normal salary. Their compensation is as well as reflected in the restaurants profit figures which also must(prenominal) r distributively a certain level for the manager to receive a bonus. Thus the managers knew the criteria being utilize for their evaluation and therefore where to focus their efforts.These profit and leaving figures often fluctuate. K directlying the manager cannot be in the store 24 hours a mean solar day, some employees fabricate up for their low paychecks by helping themselves to the food. When a friend comes in to order a pizza, tautological ingredients are put on the friends pizza. An occasional slice or two of pizza by the 18 to 20 employees throughout the day/ reddening at the break table also raises the percentage figure. An occasional bucket of sauce whitethorn be spilled or a pizza by luck burned. Sometimes the wrong size of pizza whitethorn be do.In the event of an employee mistake or a burned pizza by the oven person, the put down is supposed to come from the individual employee. Because of peer pressure, the darkness manager seldom writes up a shoot down for the erring employee. Instead the establishment takes the disadvantage and the delusion goes unnoticed until the end of the month when the inventory is taken. Thats when the manager finds out if the food loss percentage is high and if there will be a bonus.(Next page)Over time these loss figures increased. To address these problems at the Bloomington location, the manager similarlyk retaliatory measures. Previously, each employee was entitled to a unfreeze pizza slice, salad, and all the soft drinks he or she could drink for every 4 hours of written report. guidance decided to raise this figure to 6 hours of work before any free food. Since the employees had received this free food after 4-hours benefit for a pertinacious time they frequently ignored the rule and took returns of the item whenever the manager was no t in the building. Therefore, the Perfect Pizzeria manager decided to create an sponsor manager position which could more closely care the shift leaders. Each shift leader was now responsible for a team of 3 4 employees who were bestown specific responsibilities for a particular job such as counter, delivery, food preparation, etc.Employee stoicism grew within the pizzeria. There seemed to be a bring forward separation between the store manager and his workers, who were at a time a closely knit theme. The manager made no attempt to alleviate the problem, because he matte it would iron itself out. The employees who were dissatisfied would quit or they would be content to put up with the new regulations. As it turned out, there were many employee resignations. The manager had no problem in filling the vacancies with new workers, simply the loss of experienced personnel was costly to the business.It didnt take long for the new employees to become influenced by the more exper ienced employees and the unsold/damaged food percentage remained high. indeed the manager took a bolder step. He eliminated all the benefits that the employees had no free pizzas, salads, or drinks. The manager triedstill another approach to alleviate the rising unsold/damaged food percentage problem and maintain his bonus. He placed a notice on the bulletin board, stating that if the percentage remained at a high level, a lie detector test would be given to all employees. any those found shamed of taking or on purpose wasting food or drinks would be like a shot terminated. This did not have the desired effect on the employees, because they knew if they were all subjected to the test, all would be found guilty and the manager would have to dismiss all of them. This would date him in a worse situation than ever.As the manager sat in his office listening to his beloved Cubs baseball game, he analyzed the months profit/loss statements and knew things were not going to be good. W hat he did not expect was that the percentage was actually increasing from prior months.Another problem developed at the Bloomington campus location when Jennifer, a recently hired nighttime shift counter clerk filed a complaint with the regional manager. She stated in her complaint that she was always postulate to work the late shift and Bill the night manager was becoming a bit too friendly. In fact her complaint stated, the only way she could get off from work former than other employees was if she would agree to meet Bill on their nights off at Hoosiers, a popular college student club down the street from Perfect Pizzeria.Additionally, there was a formal complaint from a group of masculine employees that only the attractive female workers were being promoted to assistant managers or shift leaders even though the men had worked at the restaurant agelong than most of the promoted women.The good example assignment questions follow absolute PIZZERIA CASE QUESTIONS( recreate type your responses by itemization the question number/letter and then your answers to the questions.)1. tend two different managerial functions/activities the manager has performed. wherefore give specific examples or evidence from the oddball that explains these two management functions the manager has performed. 4. points)2a. Which of the managerial skills was the manager best at? Explain. 2b. Which of the managerial skills did the manager motif to improve? Explain. (4 points)3. List and/or give examples of quaternary (4) different forces or factors from Perfect Pizzerias external environment. Then give a specific example of how each of these could have an impact on Perfect Pizzeria. recreate be specific.(4 pts.)4a. The case mentions that some employees put otiose ingredients on their friends pizza or take a nibble or two of pizza during their shift. Please address whether you scent this is ethical and your reasons why you feel this way. (2 pts.)4b. What actions could an organization take to prevent these potential ethical violations from happening based on the concepts in the textual matter? Explain by applying these ideas to this case situation. (4 pts.)5. Review the organisational approaches to managing diversity from Chapter 6. Then discuss or give an example of how you would apply two of these concepts to address the complaints of the male employees regarding the unfair promotions? Be specific. (4 points)6. Give an example from the case of a poor management action and discuss two (2) specific ways you would correct the situation if you were the manager. (3 points)